PRESS RELEASE

AIA Singapore launches inaugural sustainability report, detailing ESG progress and championing of mental health and holistic wellness in 2024

8 July 2025 dot 5-min read
SINGAPORE, 8 July 2025  Leading health insurance provider AIA Singapore today announced the launch of the inaugural AIA Sustainability Report 2024, titled "Sustaining Healthier, Longer, Better Lives." The report details the significant progress made across the five strategic pillars of AIA's Environmental, Social, and Governance (ESG) strategy: Health & Wellness, Sustainable Investment, Sustainable Operations, People & Culture, and Effective Governance.
 
Wong Sze Keed, Chief Executive Officer, AIA Singapore, commented, "Sustainability is an integral part of how we operate and plan for the future. We are steadily integrating ESG considerations into our core processes – from managing climate-related risks to addressing protection and wellness gaps in the community. Our focus remains on actions that support long-term value, improve customer outcomes, and contribute to the resilience of the people and communities we serve." 
 
Liu Chun Yen, Chief Investment Officer and Head of Sustainability, AIA Singapore, added, "ESG governance serves as a strategic enabler, deeply embedded across our investment decisions and enterprise strategy to drive long-term performance and resilience. By aligning capital with our Purpose, we strengthen risk management, unlock sustainable value, and deliver on our commitment to Healthier, Longer, Better Lives in a rapidly evolving world." 
 
Health and Wellness: AIA Singapore has demonstrably delivered better health outcomes, championing financial inclusion and expanding access to quality care. In 2024, recognising Singaporeans' growing concerns around the protection gap, mental health, inflation, and rising healthcare costs, the company introduced targeted initiatives and strategic partnerships to address these challenges. 
 
  • Recognising a significant 74% critical illness (CI) protection gap in Singapore1 and affordability as a key barrier, the company launched AIA Ultimate Critical Cover (UCC). This market-first, affordable, and comprehensive CI plan features an unlimited reset benefit, making crucial coverage more accessible, particularly for young adults2.
  • In a market-first move, AIA Singapore expanded inpatient plans to automatically include inpatient mental care at no additional premiums, ensuring accessible, high-quality mental healthcare for over 1.3 million employees – approximately one-third of Singapore's workforce3
  • AIA Singapore actively promotes proactive wellness through AIA Vitality, the company's comprehensive wellness programme. Since its inception over a decade ago, AIA Vitality has supported about 100,000 members to live Healthier, Longer, Better Lives by rewarding fitness milestones with exclusive benefits. The programme delivers tangible health improvements: as of December 2024, 71% of members showed improvement in their glucose levels, 48% improved blood pressure, 32% improved their cholesterol level, and 12% had improved body mass index (BMI) readings. This success is mirrored internally, with high engagement rates among AIA employees, reaching close to 80% on the wellness programme in 2024 and the proportion of members achieving higher Vitality statuses also increased, with silver status rising from 63% in 2023 to 68% in 2024, and platinum status increasing from 6% to 11%. 
  • AIA Singapore also forged an exclusive partnership with WhiteCoat, providing over 1 million insured customers with affordable telemedicine, home-based health screenings, mental wellness services, and paediatric care4. These enhancements bolster AIA's Think Well, the region's first insurer-backed digital mental health platform. 
Sustainable Investment: AIA Singapore has created long-term value through sustainable investments, future focus and active engagement for net-zero goals. In 2024, the company advanced blended finance initiatives in Asia and enhanced its investment approach through the AIA Sustainable Multi-thematic Fund and the Osmosis Resource Efficient Core Equity Fund. ESG integration has deepened across investment processes, supported by leadership development and enterprise-wide sustainability training
 
Sustainable Operations: AIA Singapore has improved the environmental performance of its operations and integrated ESG considerations into sourcing decisions. In 2024, the company empowered seamless digital experiences for customers, significantly reducing paper usage. ESG factors have been incorporated into procurement, and operational efficiency has been improved. Additionally, solar-powered lighting was installed at AIA Alexandra, and smart metrics were implemented across premises in Brunei. Monthly environmental data reporting and green building awards reflect continued dedication to environmental sustainability and employee wellbeing
 
People and Culture: AIA Singapore has fostered a dynamic learning environment, ensuring equitable processes and promoting a diverse, inclusive culture. In 2024, talent development was enhanced through leadership, coaching, and internship programmes, and workplace culture was strengthened through mentorship and employee engagement initiatives. These efforts have resulted in AIA Singapore achieving the 82nd percentile in employee engagement in Gallup's global finance and insurance industry benchmark.
 
Effective Governance: AIA Singapore continues to operate at the highest standards of business practices. In 2024, ESG-related risks, similar to other material risks, were managed within the established risk management framework. Controls were strengthened in data privacy, cyber resilience, and financial crime compliance, while ethical conduct and responsible selling were reinforced through robust governance and training. 
 
The full AIA Sustainability Report 2024 can be accessed here: Environmental, Social and Governance | About AIA | AIA Singapore.
 
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For media enquiries, please contact:
Allison Chew Email: Allison-A.Chew@aia.com
Dawn Teo Email: Dawn-my.teo@aia.com
 

 
About AIA  
 
AIA Group Limited and its subsidiaries (collectively "AIA" or the "Group") comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR5, Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR6, and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. 
 
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$305 billion as of 31 December 2024. 
 
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and 16 million participating members of group insurance schemes. 
 
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes "1299" for HKD counter and "81299" for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol "AAGIY". 

Notes:
  1. Singapore's critical illness protection gap narrows while mortality protection gap narrows while mortality protection gap remains relatively unchanged: Protection gap study 2022.' (Sep 8, 2023) AIA Singapore. Available at: https://www.lia.org.sg/media/3972/liapgs-2022-press-release_final_8-sep-2023.pdf
  2. 'Consumers in Singapore are inadequately protected against increasing cancer cases and relapses.' (Jan 9, 2024) AIA Singapore. Available at: https://www.aia.com.sg/en/about-aia/media-centre/press-releases/2024/consumers-in-singapore-are-inadequatelyprotected-against-increasing-cancer-cases-and-relapses
  3. 'AIA Singapore boosts mental health support and enhances corporate insurance benefits for over 1.3 million employees.' (Oct 3, 2024) AIA Singapore. Available at: https://www.aia.com.sg/en/about-aia/media-centre/press-releases/2024/aia-2025-groupinsurance-enhancements
  4. 'AIA Singapore enhances accessibility and affordability of quality healthcare services for more than 1 million¹ insured members with deepened partnership with WhiteCoat.' (Nov 4, 2024) AIA Singapore. Available at: https://www.aia.com.sg/en/about-aia/mediacentre/press-releases/2024/aia-singapore-enhances-accessibility-and-quality-healthcare-services-at-affordable-rates-forpolicyholders
  5. Hong Kong SAR refers to the Hong Kong Special Administrative Region
  6. Macau SAR refers to the Macau Special Administrative Region