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Frequently Asked Questions (FAQs)
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AIA+ app and portal
Get help with AIA+ login, service requests, eDocument access, and more.
AIA HealthShield Gold Max
Understand the AIA HSG Max coverage and see the latest policy updates.
AIA Vitality
Get answers on how to earn Vitality points, level up your Vitality Status and more.
Corporate insurance
Find answers to questions relating to your AIA coverage provided by your employer.
Healthcare services
Find answers about our healthcare partnerships, telemedicine services and more.
Personal insurance claims
Learn how to make personal insurance claim and find more information on the claim process.
Personal insurance policy payouts
Find out how AIA pays your personal insurance claim and policy benefit payouts.
Personal policy premium payment
Find more details on how to make premium payments for your insurance plans.
TCM personal insurance claims guide
Learn what's covered and how to make a claim for Traditional Chinese Medicine treatments.
Others
Explore FAQs on other topics that may help you.