We understand the feeling of having to drag your feet to the doctor's clinic and wait in a queue for hours before your turn. Sometimes you just want to have a longer rest at the comfort of your own home when you are feeling unwell. Well, now you can.
What is Telemedicine?
Benefits of telemedicine
What services can WhiteCoat provide?
General medical consultation
Diagnosis and treatment for common acute conditions. List of conditions includes upper respiratory tract infection, fever, headache, gastroenteritis, urinary tract infection, eye / skin conditions, and musculoskeletal pain, etc.
Chronic disease management
Prescription and medication refills for those suffering from chronic diseases such as hypertension, hyperlipidaemia and diabetes.
Specialist referrals
The WhiteCoat app allows you to easily connect with us to schedule an appointment with an AIA Quality Healthcare Partner if you need a specialist consultation.
Mental wellness
WhiteCoat's mental health professionals are available to offer support for a range of conditions, such as anxiety disorders, stress, depression, dementia, obsessive-compulsive disorder, and more.
Paediatrics
WhiteCoat's paediatricians offer teleconsultation for your little ones, providing medical guidance and treatment for non-emergent conditions like colds, diarrhoea, mild vomiting, eczema, allergies, constipation, cough, sleep issues, and more.
Home-based Health Screening
Save time and hassle with health screening performed right at your home. You can also schedule teleconsultations with doctors who can guide you on the next steps based on your screening results.
What benefits can AIA customers enjoy from our partnership with WhiteCoat?
AIA Singapore's exclusive partnership with WhiteCoat allows customers to enjoy negotiated rates for the following services via the WhiteCoat app:
- GP teleconsultations*
- Psychology / Psychiatry teleconsultations and in-clinic consultations*
- Paediatric teleconsultations and in-clinic consultations *
- Home-based health screening
Find out more on the list of services and fees.
* Please note that the consultation fee excludes GST, medication or delivery charges (where applicable).
Who is eligible?
All AIA insureds are eligible to enjoy the negotiated rates.
How to apply?
Simply download and login to WhiteCoat App to enjoy your WhiteCoat benefits.
Where to get this service
Other Healthcare services
This telemedicine service is not a contractual benefit provided by AIA Singapore Private Limited ("AIA"). AIA reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw this value-added service any time or for any reason without notice.
WhiteCoat is an independent third-party company. AIA shall not be responsible or liable in any way for any act, omission, advice or information that is given, or statements made by WhiteCoat or other persons (including healthcare providers) arising from or in connection with the provision of the medical services, products, any other value-added services provided by WhiteCoat or any marketing activities conducted by WhiteCoat.
The negotiated rates, and any AIA campaign with WhiteCoat (if any), are only applicable to customers insured under any of our AIA personal insurance.
- To be entitled to the benefit, customers insured by AIA must use their AIA profile in the WhiteCoat App for the consultation.
- Please note that the negotiated rates exclude GST, medication or delivery charges (where applicable).
- Any and all consultation fees, medication, medical tests, imaging and examination, or any other charges imposed by WhiteCoat shall be fully borne by the policyholder/insured.
- Medical information will not be disclosed by the service provider to us. However, should you require Specialist Referral Service via the AIA Appointment Team, you will need to give your consent via WhiteCoat to disclose the necessary information required for this Service.
The availability of the telemedicine service does not mean that the medical bill(s) will be automatically claimable. Claims eligibility will be subject to the terms and conditions of the applicable AIA insurance plans.
Collection and Use of Personal Data: Any and all personal data provided to us will be used to ascertain your eligibility to access the services and other information herein. The collection, use, disclosure, and retention of your personal data is subject to the AIA Personal Data Policy (Singapore), to which you agree and accept.
The insurance plans are underwritten by AIA Singapore Private Limited (Reg. No. 201106386R). All insurance applications are subject to AIA's underwriting and acceptance. This is not a contract of insurance. You are advised to read the policy contract for the precise terms and conditions of the plan.
These policies are protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).
The information is correct as at 4 November 2024.