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    • contact us

    Submit your policy/insurance queries or feedback in the form below.

    Alternatively, you may call our AIA Customer Care at 1800-248-8000 or 65-6248-8000 (from overseas), Mondays to Fridays between 8:45 am and 5:30 pm.

    Notification

    AIA CUSTOMER SERVICE CENTRE EARLY CLOSURE NOTICE

    Please be informed that our Customer Service Centre at Finlayson Green will be closed at 12 noon on 11 February 2021 (Eve of Chinese New Year).

    Our operations will resume on Monday, 15 February 2021.

    (Our customer service centre located at 3 Tampines Grande will remain closed till further notice.)

    Thank you and we look forward to serving you.

    Notification

    Dear Customers,

    With the circuit breaker period ending 1 June 2020, the Singapore economy would be opening in three phases1. While we will be making progressive adjustments in the coming weeks in line with the Government’s advisories, we should all continue to remain vigilant of the COVID-19 situation.

    As part of our safe management measures, please note that from 2 June 2020, our customer service centre located at 1 Finlayson Green will be open for essential servicing by appointment only from 9.00am to 5.00pm, Monday to Fridays, excluding public holidays. However, our customer service centre located at 3 Tampines Grande will remain closed till further notice.

    Please click here to book an appointment for the following essential services:
    1) Policy Loan and Withdrawal of Policy Benefits
    2) Termination
    3) Claims Submission
    4) Nomination of Beneficiaries
    5) Extension of Grace Period

    We seek your patience and understanding should there be any delay in our response. Please be assured that we are doing our best to ensure operational efficiency during this difficult period.

    We encourage you to contact us via other channels (see below) and we would assist with your policy matters:
    Log in to My AIA SG
    Contact our hotline at 1800 248 8000
    Email us by clicking on this link
    Contact your AIA Financial Services Consultant/Insurance Representative

    Should you have queries on the coverage of your policies, particularly on the COVID-19 or on the AIA COVID-19 Support Programme, please feel free to contact our AIA Customer Care team or your AIA Financial Services Consultant / Insurance Representative.

    In the event of any claims relating to COVID-19, we will provide dedicated and expedited support. Please contact our AIA Customer Care team or email us at SG.ClaimsQN@aia.com.

    1Refer to advisory from Ministry of Health, “END OF CIRCUIT BREAKER, PHASED APPROACH TO RESUMING ACTIVITIES SAFELY”, dated 19 May 2020

    Get in touch

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    All security questions below have to be answered correctly in order for us to verify your identity and to provide a response to your enquiry.

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    Call Us

    1800 248 8000
    or     
    65-6248 8000
    (for overseas calls only)
    Mondays – Fridays
    8.45am to 5.30pm

    Service Centre Locations

    1 Finlayson Green
    Singapore 049246

    By appointment only, click here to book an appointment.

     

    3 Tampines Grande
    Singapore 528799

    AIA Tampines Service Centre is temporarily closed. We apologised for any inconvenience caused.

    Important Message

    This request is strictly for Corporate Solutions / Company issued policies, we would not be able to assist or respond if you submit enquiries on Vitality or Individual Life and Health related enquiries here.

    Important Message

    This request is strictly for Individual Life and Health related enquiries, we would not be able to assist or respond if you submit enquiries on Vitality or Corporate Solutions / Company issued policies here.

    Important Message

    This request is strictly for General insurance related enquiries. We would not be able to assist or respond if you submit enquiries on Vitality or Corporate Solutions / Company issued policies here.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
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    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details

    BOOK AN APPOINTMENT

    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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