AIA Singapore partners National University Hospital (NUH), part of the National University Health System (NUHS), to advance Appropriate Value-Based Care (AVBC) — delivering consistent, transparent, and sustainable outcomes for patients.
Setting the Standard for Patient-Centred Care
Since 2015, NUH has been a national leader in outcomes-focused care through the Value Driven Outcomes (VDO) framework. This approach measures patient treatment results alongside cost to guide better clinical decisions. Building on this foundation, NUH is advancing integrated care approaches aligning healthcare teams across the full patient journey, from diagnosis to recovery, to deliver more seamless, consistent, and patient-centred care.
Benefits of AVBC for patients and the community
Proven outcomes with high patient satisfaction
Over 95% of selected heart procedures and more than 98% of patients recover without complications in conditions such as heart failure
Nearly 100% success in using keyhole surgery techniques without needing to switch to larger, open operations for selected procedures
High satisfaction scores with more than 98% of patients rating their experience positively for major conditions
Quality care with fast recovery
Heart failure patients typically discharge within 4 days
More than 85% of patients having common operations like removal of appendix go home within 3 days
More than 90% of patients with selected conditions do not need to return to hospital for further treatment within 30 days
Our shared commitment
NUH and AIA share a common commitment to delivering coordinated, patient-centred care that drives the best outcomes. NUH continues to advance innovative care models that enhance collaboration across healthcare providers, minimise treatment variability, and promote shared accountability for patient outcomes, experience, and cost, ultimately delivering greater value for patients and the healthcare system.
References
- National University Health System. Appropriate and Value Based Care (AVBC) at NUHS
- National University Hospital. The Outcomes Book: NUH Quality Indicators by Conditions and Procedures, 2025
NUH is an independent third-party company. AIA shall not be responsible or liable in any way for any act, omission, advice or information that is given, or statements made by NUH or other persons (including healthcare providers) arising from or in connection with the provision of the medical services, products, any other value-added services provided by NUH or any marketing activities conducted by NUH.
Collection and Use of Personal Data: Any and all personal data provided to us will be used to ascertain your eligibility to access the services and other information herein. The collection, use, disclosure, and retention of your personal data is subject to the AIA Personal Data Policy (Singapore), to which you agree and accept. AIA reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw the value-added services any time or for any reason without notice. The insurance plans are underwritten by AIA Singapore Private Limited (Reg. No. 201106386R). All insurance applications are subject to AIA's underwriting and acceptance. This is not a contract of insurance. You are advised to read the policy contract for the precise terms and conditions of the plan.
The insurance plans are underwritten by AIA Singapore Private Limited (Reg. No. 201106386R). All insurance applications are subject to AIA's underwriting and acceptance. This is not a contract of insurance. You are advised to read the policy contract for the precise terms and conditions of the plan.
These policies are protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).
The information is correct as at 30 May 2026.