Terms and conditions

I/We confirm and agree to the following terms and conditions for payments by AIA under my/our policies: 

Direct Crediting for Payments 
     
  1. I/We hereby authorise AIA Singapore Private Limited ("AIA") to credit all payments due to me/us (the "Payments") to the selected Singapore bank account (the "Account") and confirm that I/we are the legal and beneficial owner(s) of the Account. 
  2. I/We confirm and agree that AIA is not responsible for verifying the authenticity, completeness and accuracy of my/our instructions and the contents of any application or service request. Notwithstanding the foregoing, I/we authorise AIA to verify the Account maintained with any persons or entities at AIA's discretion, but such authorisation shall not be construed as creating any obligation on AIA to conduct such verification. I/We shall not hold AIA responsible or liable for any and all losses that I/we may incur in connection with the Payments using direct crediting or other means to the Account with details provided by me/us, including where I/we have provided incomplete, erroneous or inaccurate details of my/our account(s) or personal particulars. I/We confirm and agree to bear all incurred charges, fees, levies and penalties arising from the Payments regardless of whether such Payments were successfully made or not, which AIA may in its sole and absolute discretion deduct or set off from any amounts due and owing to me/us. 
    (Applicable to joint accounts) 
  3. Where the Account is held in the names of more than one account holder, I/we represent and warrant that I/we have obtained the consent of the other account holder(s) to nominate or select the Account for the purposes or transactions specified by AIA. I/We indemnify and hold harmless AIA from and against all claims, demands, and actions for any liabilities, losses, damages, interest, costs, or expenses (including legal costs on a solicitor-client basis and any penalties levied by any regulatory authority in connection with Payments to the Account) made by any joint account holder of the Account or other third parties arising from or in connection with one or more Payments to such Account. Payments to the joint account selected shall constitute a full and final discharge of AIA's obligations and liabilities to me/us in respect of such Payments. 
  4. I/We confirm and agree that where AIA in its sole and absolute discretion deems it not practicable to effect the Payments to the Account, AIA may effect the Payments using any other method as it deems fit in its sole and absolute discretion, subject to such terms and conditions as may be imposed by AIA, and such payment shall constitute a full and final discharge of AIA's obligations and liabilities to me/us in respect of the Payments. 
  5. I/We hereby acknowledge and agree that the payment by AIA to the Account constitutes a full release and discharge of any and all claims whatsoever I/we may have against AIA Group arising out of or in connection with such proceeds and I/we hereby waive any and all rights to make any further claims and demands and/or institute any other proceedings of any nature arising from or in connection with such proceeds. 
  6. This authorisation shall continue to be in force until I/we have expressly revoked it by notice in writing delivered to AIA. AIA may in its absolute discretion terminate this arrangement by written notice delivered to my/our address last known to AIA. In the event of change of Account, I/we shall inform AIA in writing 30 days in advance before the change by completing and submitting a new Direct Credit Authorisation Form or such equivalent form in use at the relevant time.

    PayNow for Payments
     
  7. I/We acknowledge and agree that AIA may opt to use PayNow by default where it is possible to effect all Payments to me/us using PayNow, and has the sole and absolute discretion to use PayNow. Should I/we decline or reject the use of PayNow, I/we shall indemnify AIA from and against all fees, charges, costs and expenses ("Disbursement Costs") arising from the use of other methods for the Payments, and such Disbursement Costs may at the sole and absolute discretion of AIA be set off from any Payments due to me/us, charged to my/ours selected credit or debit card, or deducted from my/ours Account together with any premiums as and when they fall due. 
  8. PayNow is provided "as is" and "as available" by a third-party service provider ("Service Provider"). Use of PayNow is subject to the availability of the services provided by the Service Provider, the participating banks, and AIA. I/We accept that the PayNow service may not always be available, accessible, function or inter-operate with any network infrastructure system or such other services as the relevant participating banks may offer from time to time. 
  9. Use of PayNow is subject to the terms and conditions of the participating banks and the Service Provider, including such transfer limits as may be stipulated, and I/we will not hold AIA liable should there be any amendments to the terms and conditions or transfer limits imposed on AIA, or changes to the infrastructure within which PayNow operates, that impact the timeliness, accuracy or completion of Payments.  For payments of any amount over and above the permitted limit for use of PayNow, AIA has the sole and absolute discretion to use such other method of payment as it deems fit, and payment in such manner shall constitute a full discharge of AIA's obligations and liabilities to me/us in respect of such Payments. AIA does not represent or warrant that the use of PayNow and/or transactions made via PayNow will be successful, uninterrupted, complete, timely, secure or free from any malware or error. If there is any error, delay or non-payment of any of the Payments due to any breakdown, malfunction, disruption, interruption or malware affecting the system(s) or applications used by AIA to effect Payments, including PayNow, I/we shall not hold AIA liable for any losses, damages, costs or expenses, whether resulting directly or indirectly, from such delay or non­ payment. Nevertheless, AIA will exercise diligence to effect Payment using an alternative means as soon as is reasonably practicable. 
  10. I/We will fully indemnify, defend and hold AIA harmless against any loss, damage, liability, cost and expense (including legal costs) which AIA may reasonably incur or suffer as a result of or in connection with any erroneous, inaccurate or incomplete information provided by me/us to AIA to enable AIA to effect Payments using PayNow, such as (but not limited to) a wrong mobile number, identification number or other identifying particulars applied in the use of PayNow to credit monies into my Account, resulting in the rejection of funds, non-payment or crediting to a third party's account, or imposition of fees and penalties for an unsuccessful transaction. AIA reserves the right to deduct or set off such loss, damage, liability, cost, expense, fees or penalties from any amount owing to me/us under any policy owned by me/us, even if the Payments were not attempted or made under that policy.  
  11. AIA reserves the right to suspend or cease the use of PayNow for Payments and other transactions at its sole and absolute discretion and without any prior notice.

    Foreign Accounts (applicable to transfers to accounts outside Singapore) 

  12. I/We confirm that I/we do not hold and maintain any bank account in Singapore in my/our name. 
  13. I/We hereby give a standing instruction and authorization for all Payments to be made by telegraphic transfer to my/our account held with a financial institution in the foreign country, bearing such particulars declared ("Foreign Account"), effective immediately and until such time such authorization is revoked by me/us in the manner provided below. Where the regulatory authorities of the country permit a direct credit of monies to my/our account by means other than by telegraphic transfer, I/we acknowledge that I/we must agree to such additional terms and conditions as may be imposed by AIA, depending on the method of crediting, before my/our instruction for direct crediting is accepted.  
  14. I/We agree to complete and submit to AIA such forms as may be required by AIA or the financial institution where the Foreign Account is maintained before any Payment is made. 
  15. All charges imposed by transferring, corresponding and receiving financial institutions and other related charges (including but not limited to any administrative fees charged by a third party in effecting the Payment) in respect of such transfer shall be deducted from the gross amount transferred by AIA and will be charged to and borne by the payee. 
  16. I/We shall bear all currency exchange losses, including commissions, fees and charges, applicable to the transfer or receipt of monies in any currency, for a Foreign Account credited with the Payments, regardless of whether the Foreign Account is a Singapore Dollar denominated account or denominated in a foreign currency.

    (Paragraphs 17 to 19 below apply to accounts in People's Republic of China and other selected countries) 
  17. I/We are aware that there are foreign exchange controls and/or capital controls imposed by the regulatory authorities of the country in which the Foreign Account is held, or the regulatory authorities of the country in which the Policyholder or payee is domiciled or resides in. AIA is not responsible or liable for any action taken by any regulatory authority or the sending/corresponding/receiving financial institutions in response to such controls, which may include the rejection of the transferred funds, or the freezing of funds in the Foreign Account, or suspension of the payee's account. 
  18. Notwithstanding any action taken by any regulatory authority or financial institution resulting in the Policyholder or other payee being unable to encash, withdraw or use the monies credited, I/we agree that on effectively transferring such funds, AIA has fully discharged its obligations and liability under the relevant policy for such monies paid, in complying with the request herein, and I/we shall not make any claim or demand against AIA for any damages, losses, interest, costs or expenses arising from any delay in or unsuccessful withdrawal or use of the funds credited into the Foreign Account. 
  19. AIA makes no representation or warranty that the selected method of Payment to a Foreign Account is permitted under the laws of Singapore or the country in which the Foreign Account is held, and I/we agree to hold AIA harmless and indemnify AIA from and against all loss, damages, liability, penalties, costs and expenses (including legal costs on a solicitor-client basis) in connection with executing my/our instruction and authorization to make Payment to the Foreign Account.  For clarity, the provisions of paragraphs 2 to 6 under "Direct Crediting of Payments" also apply to this section titled "Foreign Accounts (applicable to transfers to accounts outside Singapore)", and the conditions on "Refunds" in paragraphs.

    Refunds 

  20. If AIA needs to refund any payments to me/us, such refunds are deemed effectively completed by direct crediting to the Account, Foreign Account or using PayNow, or such other account as may be permitted by law or government authority, or to comply with the conditions of the policy, and where a nominated bank account is not made available to AIA, the refund may be made by any other method as AIA in its absolute discretion deems appropriate. On such payment, AIA's liability for any refund is discharged. The above terms and conditions governing payment methods by AIA shall apply in respect of all refunds. 
  21. AIA reserves the right to vary these terms and conditions on Direct Crediting for Payments, Use of PayNow for Payments, Foreign Accounts and Refunds from time to time and the prevailing version will be published on AIA's official website or made available to you in another manner.

    Corporate Policyholders 

  22. Notwithstanding anything in these terms and conditions, PayNow is not an available method of receiving Payments for non-individual policyholders.

    Prohibited Person 

  23. I/We understand and agree that should a Relevant Person be found at any time to be a Prohibited Person, AIA is entitled, at its absolute discretion and without any liability to me/us, to (i) decline, block, suspend or cancel this application or any request, instruction, or transaction including any payment, transfer or receipt of money; (ii) decline to provide cover or to pay any claim or benefit under the Policy; and (iii) immediately terminate or void the Policy. AIA's decision in exercising this right shall be final. This right may only be waived in writing; no delay or failure in exercising this right shall be deemed as a waiver of the same. "Relevant Person" includes (a) persons and entities who are the policy holders, insured persons, beneficiaries, trustees, payees, or assigns; (b) their beneficial owners or affiliates; (c) (in the case of an entity) their directors, partners, or direct/indirect shareholders or persons having executive authority, or (d) natural persons appointed to act on their behalf. "Prohibited Person" includes a person or entity that is subject to any sanction, prohibition or restriction administered by any regulatory authority in any country or jurisdiction, such that the provision of such cover, payment of such claim or provision of such benefit may in AIA's opinion expose it to any, or any risk of. sanction, prohibition or restriction. As an ongoing obligation, I/we will immediately inform AIA if there are any changes to the identities, status, constitution, establishment, particulars and identification documents of these Relevant Persons, I/we will indemnify AIA and hold it harmless from and against any and all related losses, damages, costs and/or expenses suffered and/or incurred, including but not limited to legal costs.

    Personal Data Consent 

  24. I/We hereby authorize, agree and consent to AIA using, storing, processing, and/or disclosing any information collected (whether contained in any application, service request or other document obtained) for the purposes for which the information was collected, as set out in the AIA Personal Data Policy, available on its website, as may be updated from time to time. I/We hereby specifically waive any right to bring a claim of any nature against AIA, its agents, affiliates, related corporations and/or independent third parties and their respective officers and employees, within or outside Singapore, in respect of such collection, use, storage, processing or disclosure. This authorization shall bind my/our successors and assignees, and remains valid, notwithstanding death, irrespective of whether my/our application or service request is approved and accepted by AIA.  
  25. The above terms and conditions are binding on all assignees and successors-in-title of my/our policy.