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Pre-authorisation

It is a service where AIA approves coverage for a hospital admission, day surgery and outpatient cancer treatment based on your policy coverage and medical information provided by your doctor before your actual treatment. This offers customers the assurance that their hospitalisation and treatment will be reimbursed. 
 
Customers can contact our Pre-authorisation Hotline at 1800 248 8000 regarding pre-authorisation.  

Policyholders of the following insurance plans can submit a pre-authorisation request for non-emergency hospital or surgical bill (including day surgery) before admission or surgery, and for outpatient cancer treatments:
 
  • AIA HealthShield Gold Max (AIA HSG Max)
  • AIA Platinum International Health
  • AIA Platinum Health

Non-emergency hospital admissions, day surgeries in all private hospitals, ambulatory centres and outpatient cancer centres are all eligible for pre-authorisation.

You may apply for pre-authorisation through AIA+ or our website before your admission, day surgery or outpatient cancer treatment.
 
We will send a link to your doctor to fill in an e-form when we have received your application for pre-authorisation. Please ensure that your doctor completes and submits the e-form for pre-authorisation at least 3 working days before your planned hospital admissions, day surgery or outpatient cancer treatment (where applicable).
 
For application and pre-authorisation process for AIA HSG Max's multiple primary cancers (outpatient cancer treatment), please refer to the link for more information.

We will issue you a certificate of pre-authorisation through AIA+ when the pre-authorisation request has been approved. It states the approved amount for that specific medical diagnosis, treatment date and procedures. For AIA HealthShield Pre-authorisation, a copy of the certificate of pre-authorisation will also be provided to the admitting hospital.

We will contact you if your pre-authorisation request is declined or partially approved and provide the reasons for rejection. We will also offer alternatives and help you on your care journey.

Pre-authorisation is not applicable for emergency cases admitted through the hospital's A&E department.

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You do not need to apply for eLOG as the certificate of pre-authorisation also includes a waiver of deposit at hospital admission. However, the hospital will collect the deductible and co-insurance (if applicable) when you are getting discharged. We will settle the rest of your medical bill directly with the hospital.
 
Please refer to this link for more information on eLOG.
 
Note: Subject to acceptance of the certificate of pre-authorisation by the hospital.

eLOG is not applicable for AIA Platinum International Health and AIA Platinum Health. The eLOG service is only offered to MediSave-approved Integrated Plans (AIA HSG Max). Non-integrated medical policy (such as AIA Platinum International Health, AIA Pink Of Health, Hospital & Surgical Benefit Rider, AIA HSG Max (foreigner), Comprehensive Medical Plan, AIA Platinum Heath, etc.) are not entitled to the eLOG service. 
 
Please refer to this link for more information on eLOG.