In line with the pro-active efforts by the government, industry and stakeholders, to support our customers in these challenging times, AIA will be providing a Support Programme to our policyholders facing financial difficulties as a result of the COVID-19 pandemic.
We know it hasn’t been easy for our customers and we want you to know that we are here to provide the support you need and ensure you remain covered, so you have peace of mind.
This Support Programme will extend the grace period for payment of premiums due up to 180 calendar days for customers who are financially affected by COVID-19, subject to applicable terms and conditions.
Policies eligible for the Support Programme are individual life and health insurance policies with a policy renewal or premium due date between 1 April and 30 September 2020 (both dates inclusive).
Customers who would like to apply for Extended Grace Period (EGP) under the AIA COVID-19 Support Programme, please complete this form.
Click here for more information on the various deferred premium(s) payment options you can choose from, at the end of EGP.
We want to assure our customers that we’ll do our best to support them through this difficult period, by continually reviewing the Support Programme and exploring more ways to provide support.
Should you have any queries on the Support Programme, please refer to the Frequently Asked Questions. Alternatively, you may also contact our AIA Customer Care hotline at 1800 248 8000, send us a message or contact your AIA Insurance Representative.