NOTICES TO AIA POLICYHOLDERS

As part of our regular system maintenance, the following services will not be available during the mentioned periods:

Service	My AIA SG (Insurance and Vitality)
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours
Service	FSC Access
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours
Service	AIA Payment (Pay EZ)
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours
Service	AIA HealthShield Pre-Authorisation (Claims EZ)
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours
Service	MAIA (Chatbot)
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours
Service	mCRM (Gazzelle)
Scheduled Maintenance Date/Time	20 February 2021, 10pm - 21 February 2021, 6am
Expected Downtime	8 hours

Service	Scheduled Maintenance Date/Time	Expected Downtime
My AIA SG (Insurance and Vitality)	20 February 2021, 10pm - 21 February 2021, 6am	8 hours
FSC Access	20 February 2021, 10pm - 21 February 2021, 6am	8 hours
AIA Payment (Pay EZ)	20 February 2021, 10pm - 21 February 2021, 6am	8 hours
AIA HealthShield Pre-Authorisation (Claims EZ)	20 February 2021, 10pm - 21 February 2021, 6am	8 hours
MAIA (Chatbot)	20 February 2021, 10pm - 21 February 2021, 6am	8 hours
mCRM (Gazzelle)	20 February 2021, 10pm - 21 February 2021, 6am	8 hours

If you need any assistance, please email us at sg.ecare@aia.com.

We apologise for any inconvenience caused.

WHAT IS POLICY OWNERS' PROTECTION SCHEME?

The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event a life or general insurer which is a PPF Scheme member fails. The PPF Scheme is managed by an independent body, Singapore Deposit Insurance Corporation (SDIC).

All existing and new life insurance policies, including riders/add-ons, and most general insurance policies issued by AIA Singapore are covered under the scheme. The PPF Scheme provides 100% protection for the guaranteed benefits of your life insurance policies up to the applicable caps. No caps are applicable for general insurance policies (except for the limits specified under the law). Coverage for your policy is automatic and no further action is required from you.

For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please visit the Life Insurance Association, General Insurance Association or SDIC websites (www.lia.org.sg, http://www.gia.org.sg or http://www.sdic.org.sg) for a copy of the consumer guide.

List of AIA insurance policies and riders/add-ons covered under Policy Owners’ Protection Scheme:

A. Name of Life Insurance Product under each Category (updated as at 12 January 2021)

Category 1 insured policies include policies or riders/add-ons such as:

Individual accident and health policies
Riders to an individual policy except term acceleration riders
Group health and personal accident policies
Part of any insured policy comprising the accumulated values (including accrued interest) of coupon deposits, advance premium payments and unclaimed moneys

Category 2 insured policies include policies or riders/add-ons such as:

Individual policies or riders (other than Category 1 or 3 insured policies)
Voluntary group term, whole life and endowment policies
Term acceleration riders

Category 3 insured policies include individual annuities and voluntary group annuity policies

Category 4 insured policies include non-voluntary group term, whole life, endowment and annuity policies

For a full list of policies insured, click Here

B. Name of General Insurance Product under each description (updated as at 25 September 2017)

Policy of insurance which complies with the requirements of the Motor Vehicles (Third-Party Risks and Compensation) Act (Cap. 189)	NIL
Policy of insurance which complies with the requirements of the Work Injury Compensation Act (Cap. 354)	NIL
Policy of insurance which provides personal motor cover	NIL
Policy of insurance which provides personal travel cover	1 AIA Around The World
	2 AIA Assist
	3 AIA Around The World Plus
Policy of insurance which provides personal accident/ health cover	NIL
Policy of insurance which provides personal property (structure and contents) cover	1 AIA Content Insurance
	2 AIA Covermax
	3 AIA Elite Homecare Plans
	4 AIA Elite Millennium Agents Plans
	5 AIA Family' HomeCare Plans
	6 AIA Family' Elite HomeCare Plans
	7 AIA Group HomeCare Plans
	8 AIA HomeCare Affinity Program
	9 AIA HomeCare BonusPac Plans
	10 AIA HomeCare Limited Edition Plans
	11 AIA HomeCare Plans
	12 AIA HomeCare Powerpac Plans
	13 AIA HomeCare SureRewards Plans
	14 AIA HomePac Plan
	15 AIA HomePlus Plans
	16 AIA HomeSuccess Plans
	17 AIA HomeWise Plans
	18 AIA SMa Members' Employee Lifestyle Plans
	19 AIA/AHA Home Insurance
Policy of insurance which provides cover in connection with the employment of a foreign domestic worker	1 AIA Complete Maidcare
	2 AIA Domestic Help Care
	3 AIA Domestic Help Cover
	4 AIA Domestic Help Guard
	5 AIA Domestic Help Protector
	6 AIA Group MaidGuard
	7 AIA MaidGuard
	8 AIA Domestic Help Cover Plus
	9 AIA Domestic Help Protector Plus
	10 AIA Domestic Help Guard Plus
	11 AIA Domestic Help Cover Plus ll
	12 AIA Domestic Help Guard Plus ll

Note: The above general insurance products are protected under the PPF scheme, subject to certain benefit types as defined in the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.

Interim Cover

Interim Cover is a temporary insurance cover that protects you against the risk of death caused directly and solely by an accident in Singapore before actual commencement of the plan which you have newly purchased. This cover apply to selected plans only and start when we receive your application together with the full first modal premiums.

For the full terms and conditions of this Interim Cover benefit, please click here.

WHAT IS THE REPRESENTATIVE NOTIFICATION FRAMEWORK (RNF)?

The Representative Notification Framework (RNF) is a public register maintained by the Monetary Authority of Singapore (MAS).

Representatives issued with RNF numbers will be registered in the online Register of Representatives (RR) – only these representatives are allowed to conduct financial advisory or capital markets services under the Financial Advisers Act and the Securities and Futures Act.

The Register of Representatives (RR) allows members of the public to verify online if a Financial Services Consultant is an authorised representative, and the types of regulated activities he or she is permitted to engage in.

AIA Financial Services Consultants who are registered on the Register of Representatives (RR) are required to have their RNF registration number reflected on their name cards. Members of the public are advised to engage with representatives with valid RNF numbers.

Notice of Unclaimed Death Claims Proceeds

This is to notify the claimant or insured's next-of-kin to contact AIA Customer Service on the unclaimed monies for their respective policies:

AIA Customer Service Centre

1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000.

The “LIA Register of Unclaimed Insurance Proceeds” is also published on LIA website for searches to be made by members of the public, please click here to access. Please note that this register includes both unclaimed maturity and claim proceeds.

Name of Insured (Deceased)	Baskaran S/O Subramaniam
NRIC / Passport No. of Insured	SXXXX612I
Policy No(s).	L5331263XX
Name of Insured (Deceased)	Chua Oei Beng Jonathan
NRIC / Passport No. of Insured	SXXXX337E
Policy No(s).	L5163337XX
Name of Insured (Deceased)	Hasni Bte Hassan
NRIC / Passport No. of Insured	SXXXX691Z
Policy No(s).	L5164499XX L5164499XX
Name of Insured (Deceased)	Hoon Tan Sin
NRIC / Passport No. of Insured	8XXX549
Policy No(s).	Q5132571XX
Name of Insured (Deceased)	Ho Eng Hock
NRIC / Passport No. of Insured	SXXXX980E
Policy No(s).	L5234855XX U0208190XX U0213895XX
Name of Insured (Deceased)	Jamaliah Bte Omar
NRIC / Passport No. of Insured	SXXXX882Z
Policy No(s).	L5354864XX
Name of Insured (Deceased)	John William Stanley James
NRIC / Passport No. of Insured	SXXXX642B
Policy No(s).	L5199139XX
Name of Insured (Deceased)	Khoo Soon Hwa
NRIC / Passport No. of Insured	SXXXX747B
Policy No(s).	U0224204XX
Name of Insured (Deceased)	Kong Jiuan Jiuan
NRIC / Passport No. of Insured	SXXXX868J
Policy No(s).	U0219925XX
Name of Insured (Deceased)	Lee Huai Tian
NRIC / Passport No. of Insured	GXXXX15
Policy No(s).	Q5139938XX L5172354XX
Name of Insured (Deceased)	Loh Mui
NRIC / Passport No. of Insured	SXXXX171Z
Policy No(s).	L5220980XX L5242564XX L5245321XX
Name of Insured (Deceased)	Neo Ban Hwa
NRIC / Passport No. of Insured	SXXXX029A
Policy No(s).	L5203829XX
Name of Insured (Deceased)	Omar Bin Ali
NRIC / Passport No. of Insured	SXXXX647I
Policy No(s).	L0104518XX L1103453XX
Name of Insured (Deceased)	Peh Chee Chuan
NRIC / Passport No. of Insured	SXXXX557H
Policy No(s).	L1101079XX
Name of Insured (Deceased)	Ras Bin Rasid
NRIC / Passport No. of Insured	SXXXX444F
Policy No(s).	U0210007XX
Name of Insured (Deceased)	Sim Tong Hai
NRIC / Passport No. of Insured	SXXXX445D
Policy No(s).	L5224099XX L5254259XX
Name of Insured (Deceased)	Tan Annie
NRIC / Passport No. of Insured	SXXXX897J
Policy No(s).	L5210756XX L5220420XX L5220420XX
Name of Insured (Deceased)	Ummul Fazara D O H M Ibrahim
NRIC / Passport No. of Insured	SXXXX580H
Policy No(s).	U0214969XX
Name of Insured (Deceased)	Violeta S Nabor
NRIC / Passport No. of Insured	LXXXX10
Policy No(s).	Q6225285XX
Name of Insured (Deceased)	Wong Sau Yung
NRIC / Passport No. of Insured	DXXXX88
Policy No(s).	Q5145642XX
Name of Insured (Deceased)	Zahiruddin S O Walijan Nazar
NRIC / Passport No. of Insured	SXXXX093G
Policy No(s).	L5240972XX

Notice of Unclaimed Maturity Proceeds

This is to notify the following policyholders or their next-of-kin to contact AIA on the unclaimed monies for their respective policies. Policyholders or their next-of-kin can make a claim for the maturity proceeds by submitting their policy contract, NRIC and any other relevant supporting documents as may be requested by AIA in person at the following address:

AIA Customer Service Centre

1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000.

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