Notices to AIA policyholders

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What is Policy Owners' Protection Scheme?
 
The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event a life or general insurer which is a PPF Scheme member fails. The PPF Scheme is managed by an independent body, Singapore Deposit Insurance Corporation (SDIC).
 
All existing and new life insurance policies, including riders/add-ons, and most general insurance policies issued by AIA Singapore are covered under the scheme. The PPF Scheme provides 100% protection for the guaranteed benefits of your life insurance policies up to the applicable caps. No caps are applicable for general insurance policies (except for the limits specified under the law). Coverage for your policy is automatic and no further action is required from you.
 
For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please visit the Life Insurance Association, General Insurance Association or SDIC websites (www.lia.org.sg, www.gia.org.sg or www.sdic.org.sg) for a copy of the consumer guide.
 
List of AIA insurance policies and riders/add-ons covered under Policy Owners' Protection Scheme:
 
A. Name of Life Insurance Product under each Category (updated as at 15 October 2024)
 
Category 1 insured policies include policies or riders/add-ons such as:
  • Individual accident and health policies
  • Riders to an individual policy except term acceleration riders
  • Group health and personal accident policies
  • Part of any insured policy comprising the accumulated values (including accrued interest) of coupon deposits, advance premium payments and unclaimed moneys
Category 2 insured policies include policies or riders/add-ons such as:
  • Individual policies or riders (other than Category 1 or 3 insured policies)
  • Voluntary group term, whole life and endowment policies
  • Term acceleration riders
Category 3 insured policies include individual annuities and voluntary group annuity policies
 
Category 4 insured policies include non-voluntary group term, whole life, endowment and annuity policies
 
For a full list of policies insured, click here.
B. Name of General Insurance Product under each description (updated as at 1 April 2024)
 
For a full list of policies insured, click here
Note: The above general insurance products are protected under the PPF scheme, subject to certain benefit types as defined in the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.
Interim Cover is a temporary insurance cover that protects you against the risk of death caused directly and solely by an accident in Singapore before actual commencement of the plan which you have newly purchased. This cover applies to selected plans only and starts when we receive your application together with the full first modal premiums.
 
For the full terms and conditions of this Interim Cover benefit, please click here.
What is the Representative Notification Framework (RNF)?

The Representative Notification Framework (RNF) is a public register maintained by the Monetary Authority of Singapore (MAS).
 
Representatives issued with RNF numbers will be registered in the online Register of Representatives (RR) – only these representatives are allowed to conduct financial advisory or capital markets services under the Financial Advisers Act and the Securities and Futures Act.
 
The Register of Representatives (RR) allows members of the public to verify online if a Financial Services Consultant is an authorised representative, and the types of regulated activities he or she is permitted to engage in.
 
AIA Financial Services Consultants who are registered on the Register of Representatives (RR) are required to have their RNF registration number reflected on their name cards. Members of the public are advised to engage with representatives with valid RNF numbers.
Notice of Unclaimed Death Claims Proceeds

This is to notify the claimant or insured's next-of-kin to contact AIA Customer Service on the unclaimed monies for their respective policies:

AIA Customer Service Centre

1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000.
Notice of Unclaimed Maturity Proceeds
 
This is to notify the policyholders or their next-of-kin to contact AIA on the unclaimed monies for their respective policies. Policyholders or their next-of-kin can make a claim for the maturity proceeds by submitting their policy contract, NRIC and any other relevant supporting documents as may be requested by AIA in person at the following address:
 
AIA Customer Service Centre
 
1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000.